Refund policy
A. If you would like to cancel your order
a-1. At the stage before the shipping process takes place, you can immediately cancel your order.
a-2. However, due to the nature of overseas shipping, orders cannot be canceled once the product has been shipped, so please be sure to double check before purchasing the product.
B. Once the item has been shipped, we are unable to provide refunds or exchanges due to a simple change of mind, so please double check before purchasing.
C. For refunds and exchanges due to damage or incorrect delivery, it is necessary to attach a photo of the outer box and product in question.
D. If you are unable to attach a photo, we will not be able to accept refunds, exchanges, or returns, so Please be sure to check the contents when you receive the item.
E. If damage or incorrect delivery is confirmed, we will promptly provide a replacement, refund, or return information.
F. Even if there is an incorrectly delivered product, products cannot be returned or exchanged once they have been opened. Please be sure to check the appearance of the product.
G. Under no circumstances can items be returned, exchanged, or canceled after 7 days have passed since you received the item.
H. If the order information you entered at the time of ordering is insufficient or incorrect during customs inspection and delays customs clearance, customs officials will contact the orderer. We may contact you. According to the customs laws of each country, if the storage period has elapsed, the product will be automatically disposed of . Even if you do not receive the product, we would like to inform you that orders cannot be canceled or refunded. Please note that the part due to "Customs clearance procedure problem" is the reason attributable to the recipient.
I. When you order chocolate or jelly in the summer, the product may melt when delivered due to temperature differences. If you are concerned about the quality of the product, please refrain from purchasing. Please note that refunds and exchanges are not possible even if the product changes in quality, deforms, or becomes oddly shaped due to weather.
a-1. At the stage before the shipping process takes place, you can immediately cancel your order.
a-2. However, due to the nature of overseas shipping, orders cannot be canceled once the product has been shipped, so please be sure to double check before purchasing the product.
B. Once the item has been shipped, we are unable to provide refunds or exchanges due to a simple change of mind, so please double check before purchasing.
C. For refunds and exchanges due to damage or incorrect delivery, it is necessary to attach a photo of the outer box and product in question.
D. If you are unable to attach a photo, we will not be able to accept refunds, exchanges, or returns, so Please be sure to check the contents when you receive the item.
E. If damage or incorrect delivery is confirmed, we will promptly provide a replacement, refund, or return information.
F. Even if there is an incorrectly delivered product, products cannot be returned or exchanged once they have been opened. Please be sure to check the appearance of the product.
G. Under no circumstances can items be returned, exchanged, or canceled after 7 days have passed since you received the item.
H. If the order information you entered at the time of ordering is insufficient or incorrect during customs inspection and delays customs clearance, customs officials will contact the orderer. We may contact you. According to the customs laws of each country, if the storage period has elapsed, the product will be automatically disposed of . Even if you do not receive the product, we would like to inform you that orders cannot be canceled or refunded. Please note that the part due to "Customs clearance procedure problem" is the reason attributable to the recipient.
I. When you order chocolate or jelly in the summer, the product may melt when delivered due to temperature differences. If you are concerned about the quality of the product, please refrain from purchasing. Please note that refunds and exchanges are not possible even if the product changes in quality, deforms, or becomes oddly shaped due to weather.