■Shop Information
Address: 〒812-0043 Fukuoka Prefecture, Fukuoka City, Hakata Ward, Katakasu 5-4-8
Person in charge: 鄭基泰
Shop address: https://mamigo.jp/
Email: help@mamigo.jp
Phone number: +81-92-412-2288
Business hours: Weekdays 09:00–12:00 , 13:00–17:00
Closed on Saturdays, Sundays, and public holidays
Please contact us via the inquiry form outside business hours.
■About Delivery
Delivery companies: Yamato Transport, Japan Post (EMS), Sagawa Express, Kurume Transport
Average delivery time: 2 to 14 days
Shipping: Shipping fees vary for each product individually, so please check each product page for detailed shipping costs. For inquiries about delivery, please contact us at the email below.
Email ：help@mamigo.jp
■ About Refunds and Returns
Basically, refunds, returns, and exchanges are not accepted.
If you wish to request a refund or return within our company policy, please be sure to contact us before sending the product.
If returns are made without prior contact, we will not be able to accept them. Also, any costs related to returns will be borne by the customer.
・Email ：help@mamigo.jp
・Phone Number ：+81-92-412-2288
・Return Address ：〒812-0043 Fukuoka Prefecture, Fukuoka City, Hakata Ward, Katakasu 5-4-8
・Returns and exchanges due to simple change of mind are not possible, except in cases of defective products or incorrect shipments.
※ However, returns and exchanges are not possible in the following cases.
・Products for which more than 7 days have passed since delivery
・Products used by the customer
・Products damaged or soiled by the customer
■ Information on Licenses and Permits Required for Pharmaceutical Sales
Type of Permit ：Store Sales Business
Seller's Name ：J-Plan Co., Ltd.
Store Name ： PicoloDrug
Store Location ：〒812-0043 Fukuoka Prefecture, Fukuoka City, Hakata Ward, Katakasu 5-4-8
Permit Number ：No. 9302001
Issue Date ：Reiwa 6 Year 4 Month 1 Day
Expiration date: Reiwa 6From April 1, Year 4 to March 31, Reiwa 12
Issuing authority: Fukuoka Prefecture, Fukuoka City
■ Information on store manager and working pharmacists
Store manager:Jeong Gitae (Registered seller)
Registration number: No. 40-16-10021
Prefecture of registration: Fukuoka Prefecture
[Business content] Storage, display, consultation reception, information provision, management tasks, sales
Registered seller information
Hiroshi Kimura (Registered seller), Jeong Jeongseon (Registered seller)
[Business content] Storage, display, consultation reception, information provision, sales, shipping
[Registered seller work status]
※Note: The listed work schedule may change without notice.
Registered seller: Jeong Gitae
Working days: Monday to Friday (Start: 09:00 End : 17:00)
Registered seller: Kimura Hiroshi
Working days: Monday to Friday (Start: 09:00 End : 17:00)
Registered seller: Kim Jeongseon
Working days: Monday to Friday (Start: 13:00 End : 17:00)
Classification of handled medicines: Specified [第2類医薬品], [第2類医薬品], [第3類医薬品] (No handling of (3) (3) medicines and [第1類医薬品])
The classification is the same for both in-store and internet sales.
Explanation regarding the classification by name tags, etc. of persons working at the store
Registered sellers wear name tags labeled "Registered Seller"
Internet order reception hours Orders are accepted 24 hours a day, 365 days a year.
・Information on the specified sales notification form
Notification date: Reiwa 6 year April 23
Notification destination: Fukuoka City Hakata Health Center
Regarding the expiration date of medicines sold by specified sales: We will send items with more than one year remaining until the expiration date.
Information on the time and contact details when experts accept consultations (normal)
Phone number: 092-412-2288
Email address: help@mamigo.jp
Consultation available hours: Weekdays 09:00–12:00 , 13:00–17:00
Closed on Saturdays, Sundays, and public holidays
Please contact us via the inquiry form outside business hours.
Information on the time and contact details when experts accept consultations (emergency)
Consultation available hours: Weekdays 09:00–12:00 , 13:00–17:00
Closed on Saturdays, Sundays, and public holidays
Please contact us via the inquiry form outside business hours.
Store Hours
Internet order reception hours: 24 hours
Store Business Hours: Weekdays 09:00–12:00 , 13:00–17:00
Closed on Saturdays, Sundays, and public holidays
Internet sales medicine sales hours: (When a registered seller is on site)
Weekdays 09:00–12:00 , 13:00–17:00
Closed on Saturdays, Sundays, and public holidays
※About medicines
Please read the precautions for use carefully and use the medicine correctly according to the dosage and administration.
| Store Business Hours | 09:00～17:00 |
| Internet sales hours for pharmaceutical products (Time when registered sellers and pharmacists are on duty) |
24H |
Response at the time of sale
○ Name tag: Attach a name tag based on laws and regulations so consumers can easily distinguish pharmacists from general staff.
○ Clothing: To allow consumers to easily distinguish staff, wear clothing specified by this store for pharmacists and general staff respectively.
・Pharmacists / Registered sellers: White coat
・General staff: No regulations
Matters concerning the system for the sale of [要指導医薬品] and OTC drugs
(1) Definitions and explanations regarding [要指導医薬品], [第1類医薬品], [第2類医薬品], and [第3類医薬品]
■[要指導医薬品]
Switch immediately after items (* drugs recently switched from prescription to OTC, whose risks as OTC are not yet confirmed)・Poisonous drugs
※ Drugs (switch OTC) that have not passed the period (3 years) specified by the Ministry of Health, Labour and Welfare Ordinance since approval for the relevant application
■[第1類医薬品]
Contains ingredients that require special safety precautions due to limited experience of use as OTC drugs
※ H2 blocker containing drugs, some hair growth drugs, etc.
■[第2類医薬品]
Contains ingredients that may rarely cause health damage equivalent to hospitalization or more
※Main cold medicines, antipyretic analgesics, gastrointestinal pain relievers, antispasmodics, etc.
■[第3類医薬品]
Contains ingredients that may cause physical abnormalities or discomfort but do not interfere with daily life
※Vitamin B and C containing health medicines, main digestive medicines, etc.
(3) Explanation regarding the display and information provision for drugs requiring guidance, [第1類医薬品], [第2類医薬品], and [第3類医薬品]
Risk classifications are displayed on pharmaceutical packages (outer boxes and packaging) and accompanying documents.
Display methods include printed labels and sticker labels.
(3) Drugs requiring guidance are labeled [要指導医薬品] on the immediate container or packaging.
(3) [第1類医薬品] are displayed on the package.
(3) [第2類医薬品] are displayed on the package.
(3) [第3類医薬品] are displayed on the package.
Our store lists [第2類医薬品] and [第3類医薬品] on the website.
The product names indicate the risk classification of over-the-counter drugs with 【[第2類医薬品]】 and 【[第3類医薬品]】.
Among [第2類医薬品], those requiring particular caution are labeled as 【第(3)類医薬品】.
For drugs requiring guidance, [第1類医薬品], [第2類医薬品], and [第3類医薬品], there are respective obligations and efforts to provide information, and the corresponding specialists are determined as shown in the table below.
When purchasing designated [第2類医薬品], a pharmacist or registered seller will confirm contraindications. Also, consultation is recommended as needed. A registered seller is a specialist who has passed the prefectural exam and is responsible for selling [第2類医薬品] and [第3類医薬品].
| Pharmaceutical Risk classification |
Obligation to assign experts | Conducted even without questions Proactive information provision |
Consultation Acceptance |
| Drugs requiring guidance Medicines |
Pharmacist | Obligation (Information provision in writing) |
Obligation |
| First class Medicines |
Pharmacist | Obligation (Information provision in writing) |
Obligation |
| Second class Medicines |
Pharmacist or Registered seller |
Voluntary obligation | Obligation |
| Third class Medicines |
Pharmacist or Registered seller |
Not required (No stipulation under the Pharmaceutical Affairs Law) |
Obligation |
(3) Explanation regarding the display, etc. of drugs requiring guidance
Drugs requiring guidance are displayed inside the counter or in locked display equipment in the drugs requiring guidance display section.
(4) Explanation regarding the display of general-use medicines
[第1類医薬品] are displayed inside the counter or in locked display equipment in the [第1類医薬品] display section.
Designated [第2類医薬品] are displayed within 7 meters of the facility for providing information.
[第2類医薬品] and [第3類医薬品] are displayed separately on the shelves.
(5) Measures to ensure proper handling of personal information
Personal information obtained through information provision related to pharmaceuticals will be properly managed within the store and will not be provided to third parties. However, if it is judged necessary to report due to requests from administrative authorities, information may be provided.
(6) Measures to prevent abuse
When selling or dispensing pharmaceuticals with a risk of abuse, the age of the orderer will be verified.
Please enter the age of the orderer. * Age of the orderer ( ) years.
(7) Explanation and precautions regarding the display of designated [第2類医薬品] on the sales site
Designated [第2類医薬品] are labeled as 【第(2)類医薬品】 on the site and displayed separately from other risk category pharmaceuticals.
Designated [第2類医薬品] have the same relative risk assessment as [第2類医薬品], but have contraindications that require special attention due to interactions or patient background, and there is a higher risk of health damage if taken by those who meet the criteria such as children or pregnant women, or those that require special attention to usage.
Please ask our registered sales staff for details.
(8) Explanation regarding the display of OTC drugs on the sales site
On the site, only [第2類医薬品] and [第3類医薬品] are listed in the pharmaceutical category.
For each risk category of OTC drugs, the product name is prefixed with 【第(2)類医薬品】, 【第2類医薬品】, or 【第3類医薬品】.
Orders will be accepted when experts are absent, but sales will not be conducted.
(9) Explanation of the system for relief from health damage caused by pharmaceuticals
If you suffer health damage caused by pharmaceuticals, you can receive the "Pharmaceutical Side Effect Damage Relief System."
(Some pharmaceuticals and side effects are not eligible for relief)
〔Complaint Consultation Desk〕
PicoloDrug ：092－412－2288
Fukuoka City Health Center Hakata Hygiene Section: 092－419－1090
Also displayed at the counter.
Explanation of the system for relief from health damage caused by pharmaceuticals〔Pharmaceutical Damage Relief System〕
For health damage caused by pharmaceuticals, the Pharmaceutical Side Effect Relief System applies to health damage caused by drug side effects. (There are pharmaceuticals and side effects that are not eligible for relief)
(1)Contact point: (Independent Administrative Institution) Pharmaceuticals and Medical Devices Agency
(2)Contact phone number: 0120-149-931 (Toll-free)
(3)Reception hours: Monday to Friday (excluding holidays and year-end/new year)9:00～17:30
(4)Homepage // pmda.go.jp/kenkouhigai.htmlRegarding the complaint consultation desk, if there are any inconveniences regarding the purchase or use of pharmaceuticals, you can file a complaint.
●Jurisdictional Health Center Fukuoka City Health Center Hakata Hygiene Section 092－419－1090