Shop Information
■Shop information
Address: 5-4-8 Katakasa, Hakata-ku, Fukuoka City, Fukuoka Prefecture, 812-0043
Manager: Jeong Ki-tae Shop address: https://mamigo.jp/
Email: help@mamigo.jp
Phone number: +81-92-412-2288
Business hours: Weekdays 09:00-12:00, 13:00-17:00
Closed on Saturdays, Sundays and public holidays. Outside opening hours, please contact us using the inquiry form.
■About shipping
Delivery companies: Yamato Transport, Japan Post (EMS), Sagawa Express, Kurume Transport Average delivery time: 2 to 14 days Shipping cost: Shipping costs vary for each product, so please see each product page for details. For inquiries about shipping, please contact us at the email address below.
Email: help@mamigo.jp
■Regarding refunds and returns <br>As a general rule, we do not accept refunds, returns or exchanges.
If you wish to request a refund or return within our policy, please contact us before sending the item.
If you return the product without contacting us, we will not be able to accept it. In addition, you will be responsible for all costs associated with the return.
・Email: help@mamigo.jp
・Telephone number: +81-92-412-2288
・Return address: 5-4-8 Katakasa, Hakata-ku, Fukuoka City, Fukuoka Prefecture, 812-0043
・Returns and exchanges cannot be accepted due to simple change of mind, but only in the case of defective products or incorrect shipments.
*However, returns and exchanges are not possible in the following cases.
・Products that have been delivered more than 7 days ago
・Products used by customers
・Products that have been soiled or damaged by the customer
■Information on licenses and permits required for pharmaceutical sales
License type: Retail store
Name of distributor : J-Plan Co., Ltd. Store name: PicoloDrug
Store address: 812-0043 Fukuoka City, Fukuoka Prefecture, Fukuoka Prefecture, Fukuoka Prefecture, Fukuoka Prefecture, Fukuoka City ...
License number: No. 9302001 Issue date: April 1, 2024 Expiration date: April 1, 2024 to March 31, 2020
Permit issuing municipality: Fukuoka City, Fukuoka Prefecture
■ Information on store managers and pharmacists
Store Manager: Jeong Ki-tae ( Registered Salesperson )
Registration number: No. 40-16-10021 Prefecture of registration: Fukuoka Prefecture [Business content] Storage, display, consultation, information provision, management, sales
Registered seller information
Hiroshi Kimura ( Registered Salesperson ) , Jeongseon Kim ( Registered Salesperson )
[Job Description] Storage, display, consultation, information provision, sales, shipping [Registered Salesperson's Work Status]
*Please note: The work schedule listed is subject to change without notice.
Registered Salesperson : Jeong Ki-Tae Working days: Monday to Friday (Start time : 09:00 End time : 17:00 )
Registered Salesperson : Hiroshi Kimura Working days : Monday to Friday (Start time : 09:00 End time : 17:00 )
Registered Salesperson : Kim Seon-seon Working days : Monday to Friday (Start : 13:00 End : 17:00 )
Classification of pharmaceuticals handled: Designated Class 2 pharmaceuticals, Class 2 pharmaceuticals, Class 3 pharmaceuticals (Prescription-only pharmaceuticals and Class 1 pharmaceuticals are not handled)
The classification is the same for in-store and online sales.
Explanation of classification of employees working at the store by name tags, etc.
Registered sellers must wear a name tag that reads "Registered seller."
Online ordering hours: Orders are accepted 24 hours a day, 365 days a year.
・Information on specific sales notification
Notification date: April 23, 2020
Where to report: Fukuoka City Hakata Health Center
Regarding the expiration date of certain medicines for sale: We will send you medicines with an expiration date of more than one year.
The hours and contact information of the experts available for consultation (normal times)
Phone number: 092-412-2288
Email address: help@mamigo.jp
Consultation hours: Weekdays 09:00-12:00, 13:00-17:00
Closed on Saturdays, Sundays and public holidays
Outside these hours, please contact us using the enquiry form.
Hours and contact information for experts available for consultation (in case of emergency)
Consultation hours: Weekdays 09:00-12:00, 13:00-17:00
Closed on Saturdays, Sundays and public holidays
Outside these hours, please contact us using the enquiry form.
Store Hours
Online ordering hours: 24 hours
Store hours: Weekdays 09:00-12:00, 13:00-17:00
Closed on Saturdays, Sundays and public holidays
Online drug sales hours: ( Pharmacists are on-site)
Weekdays 09:00～12:00 , 13:00～17:00
Closed on Saturdays, Sundays and public holidays
Please read the instructions for use carefully and follow the dosage and usage instructions correctly.
| Physical store hours | 0 9:00～17:00 |
| Online drug sales hours (Hours when registered salespeople and pharmacists are on-site) |
0 9:00～12:00 13:00～17:00 |
Responses at the time of sale ○ Name tags: Name tags in accordance with the law will be attached so that consumers can easily distinguish between pharmacists and general staff.
○ Clothing: Pharmacists and general staff will wear clothing designated by the store so that consumers can easily distinguish between staff members.
・Pharmacists/registered salespeople: White coat ・General workers : No regulations
Matters concerning the system for the sale of prescription drugs and over-the-counter drugs
(1) Definitions of and explanations regarding prescription drugs, Class 1 drugs, Class 2 drugs, and Class 3 drugs ■Prescription drugs immediately after switching (※Drugs that have been switched from medical use to over-the-counter use shortly and whose risks as over-the-counter drugs have not yet been determined) ・Poisonous drugs ※Drugs (switched OTC) that have not yet passed the period (3 years) specified by the Ministry of Health, Labor and Welfare Ordinance after receiving approval for the application
■ Category 1 medicines: Those that contain ingredients that require special attention in terms of safety, such as those with little experience of use as over-the-counter medicines. *Medicines containing H2 blockers, some hair medications, etc.
■ Category 2 medicines: Contains ingredients that may rarely cause serious health damage equivalent to hospitalization or more. *Main cold medicines, antipyretics, analgesics, gastrointestinal analgesics, antispasmodics, etc.
■ Category 3 OTC drugs: Contains ingredients that may cause physical abnormalities or disorders, but not to the extent that they interfere with daily life.
*Health supplements containing vitamins B and C, major intestinal medicines, digestive medicines, etc.
(2) Explanation regarding the labeling and provision of information for prescription drugs, Class 1 drugs, Class 2 drugs, and Class 3 drugs. Risk classification will be displayed on the drug package (outer box/wrap) and attached document.
The display method may be by printing or by sticking a sticker.
1) Prescription drugs shall be labeled "prescription drug" on the immediate container or immediate packaging.
2) Class 1 OTC drugs will be labeled as "Class 1 OTC drugs" on the packaging.
3) Class 2 OTC drugs will be labeled as "Class 2 OTC drugs" on the packaging.
4) Class 3 OTC drugs will be labeled as "Class 3 OTC drugs" on the packaging.
We will post Class 2 and Class 3 pharmaceuticals on our website.
The product name will be labeled as [Class 2 OTC drug] or [Class 3 OTC drug] according to the risk classification of over-the-counter drugs.
Among Class 2 pharmaceuticals, those that require special caution are written as [Class (2) Pharmaceuticals].
For prescription drugs, Class 1 OTC drugs, Class 2 OTC drugs, and Class 3 OTC drugs, there is an obligation or an obligation to make an effort to provide information, and the corresponding experts are determined as shown in the table below.
When purchasing designated Category 2 OTC drugs, a pharmacist or registered seller will check for contraindications. We also recommend that you consult with them if necessary. Registered sellers are specialists who have passed the prefectural exam and are responsible for selling Category 2 and Category 3 OTC drugs.
| Drug Risk Classification | Obligation to allocate experts | Proactively providing information even when no questions are asked | Consultation available |
| Prescription drugs | pharmacist | Obligations (Written information provided) |
Obligations |
| Category 1 OTC drug | pharmacist | Obligations (Written information provided) |
Obligations |
| Category 2 OTC drug | Pharmacist or registered distributor | Obligation to make efforts | Obligations |
| Category 3 OTC drug | Pharmacist or registered distributor | Not required (Not stipulated in the Pharmaceutical Affairs Law) |
Obligations |
(3) Explanation regarding the display of prescription drugs
Prescription drugs are displayed behind the counter in the prescription drug display area or in a locked display unit.
(4) Explanation regarding the display of over-the-counter drugs: Class 1 drugs are displayed behind counters in the Class 1 drug display area or in locked display equipment.
Designated Category 2 pharmaceuticals are displayed within 7 meters of the facilities where information is provided.
Class 2 and Class 3 pharmaceuticals are placed separately on the shelves.
(5) Measures to ensure proper handling of personal information Personal information obtained through provision of information on pharmaceuticals will be properly managed within the store and will not be provided to third parties. However, if it is deemed necessary to report in response to a request from administrative authorities, etc., we may provide the information.
(6) Measures to prevent abuse
When selling or distributing medicines that may be abused, we will verify the age of the person placing the order.
Please enter the age of the person placing the order. *The age of the person placing the order is ( ) years old.
(7) Explanations and precautions regarding the display of designated Category 2 OTC drugs on the sales websiteDesignated Category 2 OTC drugs will be displayed on the website as [Class (2) OTC drugs] to avoid confusion with drugs in other risk categories.
Designated Category 2 OTC drugs have the same relative risk assessment as Category 2 OTC drugs, but there are contraindications that require special attention due to interactions or patient backgrounds, and some drugs have a higher risk of causing health damage when taken by people who meet these conditions, such as children or pregnant women, and some require special attention in their usage.
Please ask our pharmacists for more information.
(8) On the explanatory website regarding the labeling of over-the-counter drug sales sites, only Class 2 and Class 3 pharmaceuticals will be listed in the pharmaceutical category.
According to the risk category of over-the-counter drugs, the product name will be preceded by [Class (2) OTC Drug], [Class 2 OTC Drug], or [Class 3 OTC Drug].
When the specialist is not present, orders will be accepted but no sales will take place.
(9) Explanation of the relief system for health damage caused by medicines If you have suffered health damage due to a medicine, you are eligible for the Drug Adverse Reaction Relief System.
(There are some medicines and side effects for which relief is not available.)
[Complaints Desk]
PicoloDrug : 092-412-2288
Fukuoka City Hakata Health Center : 092-419-1090
There is also a notation on the counter.
Explanation of the system for providing relief for health damage caused by medicines [Drug Damage Relief System]
Relief for health damage caused by medicines The Drug Adverse Reaction Relief System applies to health damage caused by side effects of medicines. (There are some medicines and side effects for which relief is not available.)
(1) Contact point: Pharmaceuticals and Medical Devices Agency
(2) Contact phone number: 0120-149-931 (toll free)
(3) Reception hours: Monday through Friday (excluding public holidays and the New Year holidays) 9:00 to 17:30
(4) Website: // pmda.go.jp/kenkouhigai.html Complaints Desk If you have any problems with the purchase or use of a medicine, you may file a complaint.
● Jurisdiction of the Public Health Center Fukuoka City Hakata Public Health Center 092-419-1090