Shipping policy
Customs clearance
If the package is returned due to an incorrect delivery address, etc., we will not be able to provide a refund.
Please double check the shipping information before payment.
Customs duties and consumption taxes
Once the ordered product reaches the destination country, it may be subject to customs duties. Masu.
Customs may contact the recipient directly, or depending on the country, the recipient may not be contacted.
Please check the delivery status frequently and contact the local customs office as soon as possible if customs clearance is delayed. We are unable to provide refunds if the shipment is returned due to non-payment or delay in customs duties.
Additional costs for import customs clearance will be borne by the purchaser.
| Shipping company | Country/Region | Estimated delivery time |
| Yamato Transport Kurume Transport |
In Japan | About 2-5 days |
|
Korea special delivery (air/ship) |
South Korea | About 5-8 days |
| EMS | Other countries | About 3 days~ |
・Actual shipping costs, including packaging and products, may differ from the estimated shipping costs.
・Please create all information in alphabets. (Name, address, etc.)
- For South Korea, please enter the name/phone number used when registering your personal customs clearance number.
How to check delivery status
You can check the shipping status of an order for which payment has been completed from the order history in My Account.
When shipping is completed, 39Drug Store will send you a shipping completion email.
This email contains the shipping company, tracking number, and website link, so please check the shipping company's website for the delivery status after shipping.